Ask L & F
We are glad you decided to send a quick message. If you are not following Lily & Frog already check out the links to be notified of the latest sales, discounts, promotions and all things Lily & Frog related! We hope below will answer a few questions...
What is the current turnaround time: All items are designed, created and sewn solely by Elizabeth, as a Law Enforcement Officer's Wife and Stay-at-Home Mom running a small business from home with 2 kids running around her feet... family comes first. With that being said, please be aware ALL orders average a 10-15 business days turnaround (exact time is in the listing). Beth always strives to ship from CT as quickly as possible. If there is a longer than normal Custom Made Client List, the turnaround time could be up to 7 1/2 weeks. If you need an item by a specific date, please contact Elizabeth via e-mail at firstname.lastname@example.org and purchase a rush listing. There are Rush Listings for each of our delightful designs. Please Shop Accordingly... As of Sept 2016, all Custom Made Orders have a 7 1/2 week turnaround, please contact Elizabeth prior to orders.
Are you accepting Custom Made Clients? At this time, we are accepting New Clients for Custom Made Orders List. As of Sept 2016, all Custom Made Orders have a 7 1/2 week turnaround. Custom made items include (and are not limited to) T-Shirt Blankets, Tutus, and Super Hero Capes. Please contact Elizabeth via email@example.com with any question you may have.
I can't find my size and I want a color you don't show... Not a problem! Before placing your order, send a message via e-mail at firstname.lastname@example.org with the size (onesies to adult), color (there a rainbow of colors) and style shirt (onesie, tank top, and t-shirt) you are interested in. She will work her Mom Magic and let you know if we can make it happen... We probably can, but it is always good to double check.
Where can I buy the Lightning McQueen & Friends Shirts I found on Pinterest? THANK YOU for inquiring about our Lightning McQueen & Friends DIY Costume Kit. The amount of interest in this costume was a shock to all of us. Due to the popularity of this costume, we adjusted the design slightly. This costume will now be available in a DIY Kit ONLY. We will not be designing t-shirts or costumes any longer. Our Lightning McQueen & Friends DIY Costume Kit will be made available from Sept 1st to Mid Oct 2017. This item can not be made available sooner. As well, we will not be creating new characters.
Are you That Blanket Lady? The one who makes blankets from clothes? YES, Elizabeth is That Blanket Lady! She gets called that a lot. Elizabeth designs Keepsake Blankets from clothing ranging from infant onesies, adult clothing of all sizes, winter coats, receiving blankets, sheets, Halloween costumes, Christmas Gowns, and more. There are two Keepsake Blanket options available in three sizes; small, medium, and large. Blankets are listed in Keepsake Blanket Shop and visit our Need-to-Know Page for even more details...
What is the FREE Shipping Option "Anything Goes Fitness PICK-UP ONLY"? Shipping Option "Anything Goes Fitness PICK-UP ONLY" is available to clients of Anything Goes Fitness in Shelton, CT. All Orders will be delivered to Anything Goes Fitness ONLY, there is NO shipping involved. If you choose the "Anything Goes Fitness PICK-UP ONLY" option without planning to PICK-UP at Anything Goes Fitness, you will be contacted within 24 hours regarding the order. We will cancel the order and it will need to be re-entered by you if you would like to have the order fulfilled.
Where do you ship from? We ship from Southern Connecticut. If you are local to us, we offer a Pick Up Option. Please contact prior to placing any order for codes and information for this option.
What is your return policy? Due to the custom-made nature of all of our items, we do not accept returns or exchanges. Please ask as many questions as you would like before placing an order to ensure everyone is on the same page. Once you have approved your design, not changes may be made. Upon delivery, if you request a change to be made of a completed design, the client is responsible for delivering the item to us for changes, there is a $25 per hour Request Change Charge (hours will vary based on the requested change, I will supply an estimate). We will meet your request to the best of our ability. Payment for half of the estimate is required at time of the request, remaining balance due upon completion. Payment for Request Change Charge is only accepted in cash.
Can I pay with a Credit Card? Yes, you can. If you have a PayPal account, when you check out, click Checkout with PayPal. You will be directed to PayPal's webpage for check out. Select the payment with Credit Card option, filling in all the information requested.
A GIANT Thank You to all of our clients for their constant patience, understanding, and support... All items are designed solely by Elizabeth, as a Law Enforcement Officer's Wife and Stay-at-Home Mom running a small business from home with 2 toddlers running around her feet... family comes first.